Consumer Help and FAQ
Important Notice
TSB Software does not provide credit repair services, credit counseling, or consumer credit dispute assistance. This page is provided for educational and informational purposes only.
Our software solutions are designed exclusively for licensed businesses acting as data furnishers that report consumer and commercial tradelines to national credit reporting agencies.
Consumers reporting personal loans
Question: We provided a personal loan to another consumer and want to report their payment history to the credit bureaus.
Answer: The credit bureaus (Equifax, Experian, Innovis, TransUnion) require that you must be a legitimate business to report consumer credit. They typically will not allow the reporting of consumer tradelines from another consumer.
Identity Theft Victim
Question: What can we do if we are a victim of identity theft?
Answer: It is recommended that you check your personal credit report on a yearly basis. Carefully review your credit reports for possible fraudulent or suspicious activity and verify the accuracy of your name, social security number, address and employment.
If you have been a victim of identity theft, you should place a 'fraud alert' on your credit report by contacting the credit bureaus listed below. For complete instructions and additional information, contact:
Federal Trade Commission Phone: 877-ID-THEFT or visit their web site at www.consumer.gov
Equifax
www.equifax.com
To order your report, call: 800-685-1111 or write:
P.O. Box 740241, Atlanta, GA 30374-0241
For Fraud Alerts, call: 800-525-6285 and write:
P.O. Box 740241, Atlanta, GA 30374-0241
Hearing impaired call 1-800-255-0056 and ask the operator to call the Auto Disclosure Line at 1-800-685-1111 to request a copy of your report.
Experian
www.experian.com
To order your report, call: 888-EXPERIAN (397-3742) or write:
P.O. Box 2002, Allen TX 75013
For Fraud Alerts, call: 888-EXPERIAN (397-3742) and write:
P.O. Box 9530, Allen TX 75013
TDD: 1-800-972-0322
TransUnion
www.transunion.com
To order your report, call: 800-888-4213 or write:
P.O. Box 1000, Chester, PA 19022
For Fraud Alerts, call: 800-680-7289 and write:
Fraud Victim Assistance Division, P.O. Box 6790, Fullerton, CA 92634
TDD: 1-877-553-7803
Government agencies
Federal Trade Commission Phone: 877-ID-THEFT
www.consumer.gov
U.S. Postal Inspection Service www.usps.com/postalinspectors
To report the fraudulent use of your checks
- Check Rite / Global Payments Phone: 800-638-4600
- SCAN Phone: 800-262-7771
- Tele-Check Phone: 800-710-9898
- Chex Systems Phone: 800-328-5121